Wednesday 26 June 2024

Media Statement Update – Network Restored

Bayobab Group, a subsidiary of MTN Group, is pleased to announce that the network outage affecting services in Kenya, Uganda, Rwanda, and South Sudan has been fully restored. Service was restored on Tuesday, 25 June 2024, at 20:38 GMT.

We appreciate the patience and understanding of our valued customers during this disruption. We remain committed to providing reliable and resilient services and will continue to invest in infrastructure to mitigate future outages.

Thank you for your continued support.

Tuesday 25 June 2024

Bayobab Group, a subsidiary of MTN, acknowledges that an outage in Kenya is partially affecting our ability to provide services in Kenya, Uganda, Rwanda, and South Sudan.

Our technical teams are working with partners to investigate and resolve the issue as quickly as possible. We are actively rerouting traffic to minimise disruption.

We regret the inconvenience caused and appreciate your patience as we work to restore service. We will provide updates as more information becomes available.

Thank you for your continued support.